VP of Customer Support (m/f/d)

München location

Our client in Munich is changing the whole automotive industry: as global technology leader on the market he offers individually connected car solutions, which enable car owners an unprecedented level of transparency and control over their vehicle. Already today the unique App is used by hundreds of thousands of users worldwide (Asia, US, Europe) and is continually being developed further.
They are now searching for a VP Customer Support (m/f/d) to help them fulfill their vision.

Your tasks:

  • Lead and manage a customer support team of 10 people
  • Develop a strategy and tactics to increase customer satisfaction and NPS, product quality and NPS
  • Reduce tickets through automation and intelligent leverage of data
  • Manage daily ticket-flow and -quality
  • Manage ERP system and migration into new systems
  • Work on continuous improvement of customer service, FAQ online content and text snippets
  • Distill, analyze and report customer issues and needs and find solutions together with the management of the company

Your profile:

  • 100% focus on customer orientation and strong knowledge of customer service practices
  • Visionary and data-oriented Team leader
  • Technical expertise and ability to learn software programs (e.g. Zendesk)
  • Ability to work at a high level in a fast-moving environment
  • Positivity, flexibility and creativity are a must. To form a team, many hats need to be worn and solutions will be created spontaneously
  • Passion for digital or technical subjects
  • Highly proficient English skills, German is a plus

That is in it for you:

  • High impact and responsibility in a very successful and fast-growing company on an international scale
  • A team of smart and extremely motivated co-workers in a technology compay with focus on the consumers and great products
  • Strong management team with proven track records in successful startups to learn from
  • High learning curve with all the possibilities of growing with the company
  • No walls, no limits, no bureaucracy – just unlimited potential

Are you interested in getting to know more about the opportunity? Please send us an email to:
Ann Katrin Weidner (aw@talent-tree.de)